Frequently Asked Questions

We ship across India through our courier and logistics partners. Every order is packed at our facility in Humpamon, Pathanamthitta District, Kerala, and sealed to keep the spices fresh in transit. Deliveries to remote or non-serviceable pin codes can take a little longer than usual.

Shipping is free on every order of ₹499 or more. Orders below ₹499 carry a flat ₹49 delivery fee. Your cart shows the exact charge, and how much more you would need to add to qualify for free shipping, before you check out.

Orders are processed and handed to our courier partner within 1–2 business days of successful payment, and most parcels are delivered within 3–5 business days after dispatch. Orders placed on Sundays or public holidays are processed the next business day. Delivery windows are indicative rather than guaranteed.

Use the Track Order page and enter your order number together with the email address you used at checkout. Your order number looks like ELS123456 and is shown on your order confirmation. Both details are needed so that nobody else can view your order and delivery address.

Payments are handled by Razorpay, which accepts UPI, credit and debit cards, net banking and popular wallets. Your card details are entered on Razorpay's own secure checkout and are never stored on our servers.

Yes, free of charge, as long as the order has not been dispatched. Once its status moves to Processing we may already be packing it, and cancellation may no longer be possible. Email heavenvalley14@gmail.com or call 09539195111 with your order number as soon as you can.

Contact us within 48 hours of delivery at heavenvalley14@gmail.com with your order number and clear photographs of the product, the packaging and the shipping label. Once we have verified the issue we will arrange a free replacement or a full refund, whichever you prefer.

Because these are consumable food products, we cannot accept returns of opened or used packs for hygiene and food-safety reasons. Unopened items in their original sealed packaging may be considered for return within 7 days of delivery, subject to a quality check. Damaged, defective or incorrect items are always covered.

Approved refunds go back to the original payment method through Razorpay. We initiate the refund within 2–3 business days of approval, and banks typically take a further 5–7 business days to show the credit, depending on your bank.

Our spices and curry powders are organically sourced from the hills of Kerala and made without preservatives or artificial colours, in an ISO-certified facility. The full ingredient list for each blend is printed on its pack and summarised on the product page.

Pack sizes vary by product — each product page lists the sizes currently available along with the price and stock for each one. Choose a size on the product page before adding it to your cart.

As a general rule, keep spice powders in a tightly closed container in a cool, dry place away from direct sunlight, and use a dry spoon so no moisture gets in. Always check the best-before date printed on the pack for the specific product.